What We Collect and Why It Matters
When you open an account with us, we collect the information needed to run your account — your name, contact details, and the payment method you use, whether that's Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Transaction records are kept to process withdrawals, verify
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account activity, and meet the obligations that apply where you access our platform. We also collect device and session data — browser type, IP address, and login timestamps — to protect your account from unauthorised access. Cookies track your session state so you stay logged in
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as you move between the lobby and your account wallet. We do not sell your personal data to third parties. Data shared with payment processors like Touch 'n Go eWallet or Boost is limited to what those processors need to complete your transaction. Retention periods depend
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on the type of data: active account data is held while your account remains open; transaction logs are kept for the period required under applicable law in your region. Access to your data is restricted to staff with a direct operational need. Where you access our
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platform depends on local law and is available only in regions where it is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.